Reference

Terms That Cover Your keriya Account

Before you deposit via bKash, Nagad, or Rocket and head into the lobby, take a moment to read what governs your account here.

Account eligibility appliesLocal payments: bKash, Nagad, RocketAccess subject to local lawOne account per personTerms updated when policies change

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HOW WE HANDLE ACCOUNTS

Security and Account Conduct Standards

Your account security and the integrity of payments are things we take seriously at the operational level. Here is how we approach the key areas these terms govern.

Wallet Verification

When you add bKash, Nagad, or Rocket as a payment method, we verify the mobile number matches your registered account. This protects your funds and prevents misdirected withdrawals.

Account Access Security

Logins are protected by OTP sent to your registered mobile number. If you notice unusual access, contact support immediately — we can lock the account while we investigate.

Data We Hold

We keep the account information you provide for as long as your account is active, and for a period after closure as required by our records policy. You can request a copy of your data via email support.

Closing or Changing Your Account

To close your account or update your registered details, contact us through live chat or email. Account closure requests are processed once any pending withdrawals are settled.

TERMS HELP CHANNELS

Reach Us About Your Account Terms

If you have a question about how these terms apply to your account — a payment dispute, a restriction you don't understand, or a request to close your account — our support team handles these directly. We aim to respond to account and policy queries within one business day. You can reach us through any of the channels below.

Live Chat Start a chat from any page on keriya. Available during operating hours for account queries, payment questions, and terms clarifications.

Email Support Send your account query or terms concern to our support address. Include your registered mobile number for faster handling.

Help Centre Browse answers to common account questions in our Help Centre — payment methods, withdrawal steps, and account verification are all covered.

What These Terms Actually Cover

keriya Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and keriya when you open an account and use the platform. They cover how your account is created and verified, how deposits through bKash, Nagad, and Rocket are processed, what conduct is expected during play, and the circumstances under

1
which we may restrict or close an account. Withdrawal requests are matched against the same wallet used to deposit — so if you fund via Nagad, your withdrawal goes back to that Nagad number. We do not accept accounts held by minors, and age verification may
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be requested at any point. We may update these terms; continued use of your account after a change means you accept the revised version. If you disagree with an update, stop using your account and contact support before the change takes effect. Jurisdiction and access eligibility
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depend on your local law — it is your responsibility to confirm that using this platform is lawful where you are. We do not represent that the service is available or appropriate in every location.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, live chat or email support can help directly.

No. Each person is allowed one account only. If we find duplicate accounts linked to the same person, we may restrict both and review any pending withdrawals before releasing funds.

Withdrawals go back to the wallet used for the deposit. If you deposited via bKash, the withdrawal returns to that bKash number. This is a standard fraud-prevention step we apply to all accounts.

We post an update notice on the platform when terms change. Continuing to use your account after the effective date means you accept the new version. Check this page periodically if you want to stay current.

Yes. Access and eligibility depend on your local law and region. It is your responsibility to confirm that using this platform is lawful in your location. We do not guarantee availability in every jurisdiction.

Send a request to our email support with your registered mobile number. We will confirm what data we hold and share it with you in line with our data retention policy, usually within a few business days.

Accounts may be restricted for suspected duplicate registration, mismatched wallet details, suspected fraud, or breach of these terms. We will contact you via your registered number before taking action where possible.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your keriya Account

Security and Account Conduct Standards

Wallet Verification

Account Access Security

Data We Hold

Closing or Changing Your Account

Reach Us About Your Account Terms

Common Questions About These Terms

01 Can I open more than one account on keriya?

02 What happens if I deposit via bKash but want to withdraw to Nagad?

03 How will I know if the terms have changed?

04 Does using keriya depend on where I am located?

05 How do I request a copy of my account data?

06 What can get my account restricted or closed?

Terms & Conditions

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