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How keriya Handles Your Personal Information

Your account data, payment details, and browsing activity are handled with care. Access and use of keriya depends on your local law and eligible regions — this policy explains exactly what we collect, why we collect it, and how you can control it.

Account Data ProtectedbKash & Nagad Transactions SecuredSSL Encrypted SessionsRight to Access Your Data
keriya How keriya Handles Your Personal Information
HOW WE PROTECT YOUR ACCOUNT

Data Handling You Can Verify

Security is built into every step of your account journey, from the moment you register to every bKash or Nagad transaction you make. Here is how we keep your information safe and what rights you hold over it.

Encrypted Connections

Every page and transaction on keriya runs over SSL. Your login credentials and payment references are never transmitted in plain text, regardless of the device you use.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to improve the lobby. You can review and withdraw cookie consent through your browser settings at any time.

Data Retention Policy

We keep your account data only as long as your account is open or as required by applicable regulations. Closed accounts are anonymised within the period set by your region's rules.

Your Right to Request

You can ask us to provide a copy of your data, correct inaccurate details, or delete your account record. Submit requests via live chat or email and we will confirm receipt promptly.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is used, our support team handles privacy requests directly. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Start a chat from the keriya lobby — available directly inside your account dashboard for privacy queries and data requests.
Email Support Send your data request or privacy concern to our support address. Include your registered account email so we can locate your record quickly.
Help Centre Our help section covers common privacy questions — account data access, cookie settings, and how to update your contact details without calling support.

Common Questions About Your Data on keriya

Real questions from people who want to know exactly how their information is used before they open an account.

We collect your name, contact details, and the device information used to access your account. Payment references from bKash, Nagad, or Rocket are stored to match transactions to your account.

We do not sell your personal data. Payment processors like bKash, Nagad, and Rocket receive only the transaction references needed to complete your deposit or withdrawal.

Your data is held while your account is active. Once you close your account, we anonymise or delete your personal record within the period required by the regulations applicable to your region.

Yes. Contact our support team via live chat or email with your registered account details. We will locate your record and provide a summary of the data we hold.

Log into your account and go to account settings to update contact information. For changes that require identity verification, reach out to support via live chat and we will guide you through the steps.

We begin the anonymisation process once your account closure is confirmed. The exact timeline depends on local regulatory requirements and the eligible region your account is registered under.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.