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How keriya operates for Bangladesh

We built our platform for mobile-first Bangladesh account holders who need clarity on what we can offer and where. This page covers your access rights, how we handle deposits through bKash, Nagad and Rocket, and what local law means for your account.

Bangladesh account accessbKash, Nagad, Rocket depositsAccount data handlingSupport contact pathsEligibility by region
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keriya How keriya operates for Bangladesh
LEGAL QUESTIONS

How to reach us about account access or legal queries

If you have questions about your eligibility, need to confirm whether your region is supported, or want to understand how we verify your bKash, Nagad or Rocket deposits, our support desk is ready to walk you through the process. We handle account-access queries, payment-rail checks and data requests through the same channels so you get consistent answers no matter what you ask.

Live chat Open the chat widget in your account lobby and select Legal or Account Access from the topic list — our team will confirm your region status and explain any restrictions that apply to your deposits or withdrawals.
Email desk Send your question to our support email with your account ID and a brief description of what you need — expect a reply within one business day with guidance on eligibility, payment-rail checks or document requirements.
Account help section Log in and visit the Help tab for pre-written answers on region eligibility, identity verification steps and how we handle bKash, Nagad and Rocket Deposit references under Bangladesh regulations.
DATA & SECURITY

How we secure your account and handle your information

Every deposit you make through bKash, Nagad or Rocket is logged with transaction metadata — time, amount, wallet ID — so we can verify your account balance and resolve disputes. We store your identity documents, address proof and payment history on encrypted servers, and we keep that data for as long as your account remains active plus the retention period required by our payment partners. You can request a copy of your data or ask us to delete your account by contacting support; deletion requests are processed within fourteen days once we confirm no pending wagers or withdrawals.

Payment logs

We record every bKash, Nagad and Rocket deposit with timestamp, amount and wallet reference so your account balance stays accurate and you can review your transaction history anytime in the lobby.

Document storage

Identity proof and address documents you upload during verification are encrypted and stored on secure servers — we never share them with third parties except payment processors who need to confirm your wallet ownership.

Cookie policy

We use session cookies to keep you logged in and functional cookies to save your lobby preferences — no ad-tracking scripts — so your browsing stays private and your device performance stays smooth.

Data requests

Log in and visit the Account section to request a download of your full data file or to submit a deletion request — we process data exports within three business days and deletion within fourteen once no funds are pending.

Legal and account access questions we hear most

Access depends on local law in your district — we support eligible Bangladesh regions where online gaming is not prohibited, but we may restrict accounts from areas where we cannot legally operate or verify payment rails.

Our payment partners check your wallet registration against your account identity documents — if the names do not match or your region is flagged as restricted, the deposit will be rejected and funds returned to your wallet.

If regulations shift and we can no longer serve your region, we will notify you by email and give you fourteen days to withdraw your balance before restricting your account access.

We share transaction metadata with bKash, Nagad and Rocket to process deposits and withdrawals, and we may provide identity documents to payment processors for verification — no data goes to advertisers or unrelated third parties.

We retain transaction logs and identity documents for the period required by our payment partners — typically up to five years after account closure — then permanently delete them from our servers.

Yes — log in, visit the Account section and submit a deletion request. We process it within fourteen days once we confirm no funds or pending wagers remain, then erase your data from our systems.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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